Troubleshooting

Troubleshooting

My bulb is making a buzzing noise


Check to make sure that bulb is not being used in a fixture on a dimmer. The bulb will not operate properly with a dimmer and can sometimes create a buzzing noise.




I am unable to connect the bulb


  • Your bulb must be in pairing mode – the bulb should be blinking. If your bulb is not blinking, please reset the bulb by turning on then off your bulb 3 times (on, off, on, off, on, off) to place your bulb in pairing mode. Note that your bulb should be blinking rapidly (2 times per second). If you bulb is not blinking rapidly, please perform the reset again.
  • Confirm you are connected to a 2.4 gHz network. Bulbrite Solana product does not work on 5 gHz networks. If you are unsure what band your Wi-Fi is, please consult your router or your internet provider. Note that if you have a dual-band router with both networks enabled, your password must be different for each network – some phones will automatically want to connect to the 5gHz network if the passwords are the same.
  • If you are an Android user, your location services must be turned on. The app will not work properly if location services is not enabled.
  • All smart bulbs do not work on dimmers. Please confirm that this bulb is not on a dimmer.




My bulb is not turning on


  1. Confirm there is power to the bulb. If the light fixture is connected to a switch, it must be in the “on’ position at all times.
  2. Confirm that there is Wi-Fi in your home. The bulb will not work without a Wi-Fi signal.





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